DC asked, and you answered. And now they're doing something about it.
We received fan questions asking about quality issues with DC Collectibles product, so we wanted to take a moment to give you a look at where we are and what we are doing going forward.
Some fans have mentioned damaged product or brittle parts with our Batman Animated action figure line. We are currently evaluating the production process for these action figures and have instituted some additional reviews in order to improve and catch any quality issues. Be reassured that quality will be improving going forward.
For those of you more interested in specifics, here are some details. We have traditionally used a polycarbonate for smaller joints on our plastic action figures. This is sometimes referred to as the "clear plastic." Based on our early reviews of samples sent from the factories the products held up under testing. Since then, however, in part as a result of fan feedback that we received, it has become clear that we can make the smaller joints in our action figures even stronger.
Starting with most products in 2015, we are upgrading to POM (aka polyoxymethylene) for those joints previously made in polycarbonate. This is a stronger plastic that allows it to be molded in a color instead of clear. We have heard from our fans loud and clear that this is the number one issue for our action figures.
We will continue to use PVC (aka polyvinyl chloride) for the larger size joints (such as elbows and knees), ABS (acrylonitrile butadiene styrene) for harder plastics and on a case by case basis, we will be thickening the size of very small joints. This may affect some of the aesthetic look of the small Batman Animated characters but we feel the balance between look and quality will be appropriate.
In addition to the material change, we have changed our quality review process and extended our production timeline to ensure we can deliver the best products.
Wow! That was a lot of long sounding words! But hopefully this background information helps reinforce to you, our fans, that we are dedicated to improving our product so that you have the best experience possible. And we want to make sure we’re always improving. You can help us by sending your feedback to our e-mail address: DCCollectibles@DCEntertainment.com
It's nice that they're giving us real information about specific changes they're making, not just going the "we will strive to improve going forward" PR-speak that means nothing we usually get from companies. Looks like DC Direct just schooled Mattel again.